The public often looks up the official FBI phone number to report crimes, request information, or confirm contact channels. This guide explains how to reach the FBI by phone and what to expect when making contact.
Below is a summary of core contact options, service expectations, and guidance to help you choose the right channel for your situation.
| Contact Method | When to Use | Typical Response Time | Availability |
|---|---|---|---|
| Local Field Office | Active investigations, emergencies, in-person services | Immediate for emergencies, within days for appointments | Mon–Fri, during local office hours |
| Main Headquarters Switchboard | General inquiries, referrals, non-urgent contact | Acknowledgement may take several business days | Mon–Fri, 8:00 a.m.–4:30 p.m. ET |
| Online Reporting Portals | Internet crimes, non-urgent complaints | Review queue varies; no immediate callback | 24/7 submission capability |
| 911 for Emergencies | Life-threatening situations, active crimes | Response is immediate via local dispatch | 24/7 |
Contacting the FBI by Phone
Finding the Right Number
For urgent matters or when you need immediate assistance, call 911. For non-emergencies, locate your nearest FBI field office using the office locator on fbi.gov to find regional phone numbers and hours. These local numbers connect you with agents who can address location-specific issues faster than national lines.
What to Expect When You Call
Be ready to state your full name, contact details, and a brief description of your reason for calling. If you are reaching the main headquarters switchboard, expect a recorded menu with options for emergencies, press inquiries, and general calls. The operator may transfer you to a specialized unit or schedule a callback, depending on the nature of your request.
Official Contact Information and Hours
Headquarters and Field Offices
The FBI headquarters switchboard operates on Eastern Time, Monday through Friday. Agents in field offices follow local business hours, so confirm times for the specific region you plan to contact. Outside normal hours, non-emergency calls are typically returned on the next business day.
International and After-Hours Guidance
U.S. embassies and consulates abroad can sometimes assist with initial contact if the matter involves U.S. citizens and cross-border issues. For pressing threats or potential terrorist activity, always contact local law enforcement first, who can then coordinate with the FBI as needed.
Digital Alternatives to Phone Contact
Online Tips and Reporting
The FBI’s Internet Crime Complaint Center and other web forms allow you to submit detailed information at any time. Written submissions help document facts clearly, but they do not guarantee an immediate response. Use these channels for non-urgent internet-related concerns or evidence that is already collected.
Social Media and Public Affairs
The FBI maintains official social media channels for public affairs announcements and outreach. These platforms are not monitored for emergency responses, so do not rely on them for urgent matters. Direct messages on social media typically receive a slower response than phone or formal portals.
FBI
Are unlisted or restricted numbers available for sensitive cases?
Field offices may provide additional contact methods for sensitive cases after verifying your identity and situation. Discuss privacy preferences directly with the agent assigned to your matter during initial contact.
Will calling the main switchboard delay urgent investigations?
Calling 911 or your local field office is fastest for emergencies. The main switchboard routes non-urgent calls to appropriate units, which may take additional time to address complex requests.
Can I request updates on an ongoing case by phone?
Case updates are typically shared through the primary investigating agent. Request callback preferences at the time of initial contact and provide consistent contact details to streamline communication.
Is there a cost for contacting the FBI by phone?
Calls to local field offices and headquarters are generally toll-free or billed at standard carrier rates. International callers should check with their provider about international long-distance charges when contacting U.S. numbers.
Key Takeaways and Recommendations
- Use 911 for emergencies and immediate threats to life or safety.
- Find your nearest field office on fbi.gov for fastest local assistance.
- Prepare a concise summary of your situation before making a call.
- Consider online reporting for non-urgent issues to create a written record.
- Understand that some inquiries may result in callbacks rather than immediate action.